We're so glad you're here! Have a question or a comment, or just want someone to chat (or vent) with? We would love to hear your story.
Email: firstname.lastname@example.org, we typically respond right away.
Social Media: find us on Facebook or Instagram, or tweet at us.
Just in case we can get you an answer immediately, here are some FAQs and answers:
What are your shipping charges & services?
We ship from outside of Boston, MA, USA using USPS or DHL. It typically takes 2 days in the Northeast, 2-3 days for the East Coast and up to 4-6 days for California and everywhere in between.
You will receive a tracking number when your product ships.
- Orders under $50: $4.95
- Orders $50+: Free shipping
- Free returns & exchanges for US shoe orders
- Orders under $150: $12.95
- Orders $150+: Free shipping
- Europe or Australia (DHL): Flat $20 charge
How soon do you ship after an order is placed?
Typically within 1-2 business days, often (especially during the holiday season) the following day. If for any reason there is a delay beyond that, you will get an email with an update on your order. During holidays, products may take 3-4 business days to ship.
Do you ship internationally?
At this time, we are only shipping retail purchases to the US, Canada, Europe, and Australia due to customer requests.
Please note that countries outside of the USA may require additional fees/taxes being paid prior to receiving your package.
If you would like to place a large product order, including purchasing wholesale, please email us at email@example.com with the quantity requested and the destination and we will give you a shipping cost estimate.
Do you accept returns?
Yes, of unused products with original packaging and tags, within 30 days of purchase. Free returns for all shoe purchases. For all other purchases, we will send you a return label to use and will deduct the cost of the label from your refund. We will cover the outbound shipping cost for any exchange.
Do you collect sales tax, and if so, where and what %?
In accordance with Louisiana law, we collect sales tax of 9.45% for online orders from Louisiana.
Where are you located and how can I contact you?
We are located in New Orleans, LA, and would absolutely love to hear from you. Please use any of the methods listed at the top of this page and we will be right back in touch.
Where are your products made?
Most of our bags are made in Mexico (textiles in Chiapas and Oaxaca, bag assembly in Mexico City) and India (textiles from Jodhpur and elsewhere in Rajasthan or from local markets, and bag assembly in New Delhi). Our seed jewelry is made in El Salvador, and our Girl Rising tote is made in the USA. Our sandals are made in Morocco. In the past we have made products in Afghanistan, Cambodia, Egypt, Ethiopia, Guatemala, Honduras, Nepal, Peru, Sierra Leone and Uganda.
Somewhere you think we should go next? Drop us a line at firstname.lastname@example.org and let us know.
How much of the sales price goes back to the artisans and the Catrinka Girls Project?
It depends on the product, but roughly 50% of the sales price goes to the women who made the product and the Catrinka Girls Project. The impact of each product is listed on each product page, keeping in mind that for some of the smaller, more affordable products that take less than a day each to make, or support less than a day of life skills mentoring, there may not be a specific number listed.
Why are your products expensive?
All of our products are handmade by one or more women and are made in small batches. The women who make our products are paid fairly and the workshops we work with offer regular time off. We are a small company with limited edition products, all of which are made individually by hand, so do not benefit from economies of scale from large volume orders. All of these things make our products ethical, and unique, but they do not make them cheap!
Why are your products affordable?
We really do get this question and it is a great one! We are committed to making ethical products available and affordable, and our model cuts out the middle men and women by bringing products directly from the women who made them, to you. As a company, we choose to have a smaller margin and lower proceeds from each sale in order to keep our products affordable to more people. Ethical is the new black, not the new luxury!