Hello, we're so glad you're here! Have a question or a comment, or just want someone to chat (or vent) with? We would love to hear your story.
Email: find us on firstname.lastname@example.org, we typically respond right away.
Just in case we can get you an answer immediately, here are some FAQs and answers:
What are your shipping charges & services?
We ship from Brooklyn, NY using USPS First Class (for smaller packages) and Priority Mail (for larger packages). It typically takes 1 day in the New York area and Northeast, 2 days for the East Coast and up to 3-4 days for California and everywhere in between. All packages have tracking and you will receive a tracking number when your product ships. We always offer free shipping on orders of $150+ and the maximum US shipping charge is $9.95 (we absorb costs above that).
Per USPS guidelines, we are shipping until 12/20 for delivery by Christmas.
In a pinch, we do local deliveries! If you live in the Carroll Gardens, Brooklyn neighborhood and need something urgently, drop us a line at email@example.com and we'll see if we can drop it off, free of charge.
How soon do you ship after an order is placed?
Typically within 3 business days, often (especially during the holiday season) the following day. If for any reason there is a delay beyond that, you will get an email with the option to cancel your order.
Do you ship internationally?
We offer international shipping to select countries at a $25 flat rate; if your country is not on the list, email us at firstname.lastname@example.org with the product(s) name and your shipping address and we will email you a shipping cost estimate.
Do you accept returns?
Yes of unused products with original packaging and tags, within 30 days of purchase. Unfortunately we are a small company and cannot cover the cost of the return but we will send you a return label to use and will deduct the cost of the label from your refund. We will cover the outbound shipping cost for any exchange.
Do you offer gift wrapping?
All of our products come packaged in tissue paper with Catrinka stickers or in custom cotton dust bags. We love including gift notes - just write yours in as a note on your order and we will include a handwritten note with your package.
Do you collect sales tax, and if so, where and what %?
In accordance with New York State law, we collect sales tax of 8.875% for orders from New York State.
Where are you located and how can I contact you?
We are located in the neighborhood of Carroll Gardens, in Brooklyn, NY, and would absolutely love to hear from you. Please use any of the methods listed at the top of this page and we will be right back in touch.
Where are your products made?
Most of our bags are made in Mexico (textiles in Chiapas and Oaxaca, bag assembly in Mexico City) and India (textiles from Jodhpur and elsewhere in Rajasthan or from local markets, and bag assembly in New Delhi). Our seed jewelry is made in El Salvador, and our Girl Rising tote is made in the USA. In the past we have made products in Afghanistan, Cambodia, Egypt, Ethiopia, Guatemala, Honduras, Nepal, Peru, Sierra Leone and Uganda. Somewhere you think we should go next? Drop us a line at email@example.com and let us know.
How much of the sales price goes back to the artisans and the Catrinka Girls Project?
It depends on the product, but roughly 50% of the sales price goes to the women who made the product and the Catrinka Girls Project. The impact of each product is listed on each product page, keeping in mind that for some of the smaller, more affordable products that take less than a day each to make, or support less than a day of education, there may not be a specific number listed.
Why are your products expensive?
Each of our products is handmade by one or more women, often in their homes but also in small workshops, and is made in small batches. The women who make our products are paid fairly, and the workshops we work with offer vacation and sick days and maternity leave, among other basic protections. We do not work with large industrial factories and we know every step of our supply chain - unlike some of the big box retailers who could have up to a 17-tier supply chain, may not know who actually makes their products, and may inadvertently be supporting companies that treat their employees badly. We are a small company with limited edition products, all of which are made individually by hand, so do not benefit from economies of scale from large volume orders. All of these things make our products ethical, and unique, but they do not make them cheap!
Why are your products affordable?
We really do get this question and it is a great one! We are committed to making ethical products available and affordable, and our model cuts out the middle men and women by bringing products directly from the women who made them, to you. As a company, we choose to have a smaller margin and lower proceeds from each sale in order to keep our products affordable to more people. Ethical is the new black, not the new luxury!